The Stages of Crisis Management
Firefighting
When facing a problem that impacts your business, you may find yourself wanting to find the culprit while navigating chaos. In this stage you'll need to address:
- Employee needs
- Performance processes
- Committing to a plan
Responding
How you respond to this crisis will likely impact the success of your employees and your business down the road. In this stage you'll need to address:
- Your vision for success
- Ramping up employee feedback
- Adjusting expectations
Supporting
Helping people move through transitional phases is sometimes easier said than done. In this stage you'll need to address:
- Boosting employee listening
- Prioritizing purpose and mission
- Guiding performance
Recovering
After you’ve addressed employee needs and settled into your new normal, it's time to get back to business. In this stage you'll need to address:
- Elevating employee listening
- Policy changes and re-entry
- Talent risk and high-performers
Succeeding
Experiencing hardship while in the moment is very difficult. How you fight through, respond to, and support your employees, and recover is what ultimately leads to future success. In this stage you'll need to address:
- Employee burnout
- Implementing a continuous listening strategy
- Adopting a performance mindset
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