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6 Ways You MUST Be Measuring Employee Engagement

/ 8.8.19

measuring employee engagementOrganizations are complex webs of diverse and dynamic relationships. Different types of relationships impact employees in different ways—but all relationships impact employee engagement, performance, and ultimately an organization's bottom line.


When managers don't have good relationships with employees, they feel stressed. When employees give honest feedback and are unheard or turned away, they feel disrespected. And when leaders aren't connected to the people on the front lines, they feel isolated and out of control.


Download the ebook! The Relationship-Driven Workplace


The interactions among different teams, managers, employees, and senior leaders all uniquely influence how individuals feel about each other and their workplace.


When you're measuring employee engagement, it's critical to evaluate what's happening with these relationships. Here are six ways you MUST be measuring employee engagement.


Measure at Every Level


1. Across the Organization 


measuring employee engagement across the organization

Measuring engagement across the organization helps you establish a baseline. This is the type of measurement you're probably most familiar with. You'll benefit from a high-level overview of strengths and opportunities. You'll also have a benchmark to measure against for different groups and teams, as well as future engagement surveys.

The right tool for the job: annual engagement survey

2. Across Groups and Teams


measuring employee engagement across groups and teams

Once you have your company-wide engagement data, you should slice and dice it in ways that are meaningful to your organization. Consider how your organization functions, breaking employees down into more targeted groups like division, department, job level, or location. Identify areas where you need to dig deeper with more targeted questions.

The right tools for the job: annual engagement survey, pulse and lifecycle surveys, feedback cycles

3. Among Individuals


measuring employee engagement among individuals

If you want to impact a specific group or team, you'll need to engage the individuals within it. This is where managers become critical to the mission of engagement. You simply can't rely on surveys to collect and analyze individual perceptions. You need your managers to keep a constant pulse on what's happening at an individual level.

The right tools for the job: feedback, one-on-one meetings, talent review metrics, goal tracking, recognition


Measure in Every Direction


4. The Institutional Relationship


relationships at work - the institutional relationship

The institutional relationship is the relationship between employees and your organization. It includes general sentiment and perceptions on procedures and policies, goals, company vision, management, technology and equipment, fairness, and more.

Why it matters: Helps organizations understand high-level concerns that need to be addressed

5. The Vertical Relationship


relationships at work - the vertical relationship

The vertical relationship is the relationship between manager and employee—going both ways. Employees rely on their managers for clear communication, coaching, and feedback. Managers rely on employees to get their work done, perform well, and help build a positive reputation for their team.

Why it matters: Helps identify strong and struggling teams

6. The Horizontal Relationship


relationships at work - the horizontal relationship

The horizontal relationship is the relationship between coworkers. Employees rely on their coworkers to be team players; be respectful, accepting, and inclusive; help when needed; share knowledge and resources; and help take ideas and projects to the finish line.

Why it matters: Helps identify opportunities to align and motivate teams and individuals


Relationships at work have a big impact on employee engagement. To learn more about the importance of workplace relationshipsand how to measure them!download our ebook: The Relationship-Driven Workplace.


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