Combats Industry Turnover by Listening to Employee Feedback

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Industry

Transportation

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Company Size

5,000+

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Location

United States

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Solution

Engagement

The Company

Many businesses rely on safe, efficient transportation, and Ruan has stepped up to the plate to be a leader in exactly that.

With more than 270 operations nationwide and 5,300 team members, including 4,200 drivers on the road, Ruan’s leaders consider people their most valuable resource. With beliefs instilled by founder, John Ruan, the company treats team members like family, working hard with integrity to provide the best for customers.

The Challenge

The trucking industry is plagued with an average of 95 percent turnover among employees. But Ruan refused to let this stop the company from building an engaged workplace.

Leaders knew an engaged culture was better for business and for their people. Valuable employee feedback could give Ruan insight on retaining top-talent, and the company needed a platform to help them do so.

The Solution

An employee engagement survey solution to keep turnover low in a high-turnover industry.
  • Workplace analytics to link engagement and turnover
  • Strategic communication from senior leaders throughout the survey
  • Training webinars with operation managers
  • One-fifth the turnover rate of the industry average
Success Story_Erin Peterson
Retaining Ruan’s team members, especially our professional drivers, begins with building relationships and teamwork. Our annual employee engagement survey process allows team members at all levels to be heard. The survey, and the important team discussions that follow, creates an opportunity for honest dialogue about how we can improve our workplace and be the preferred employer we strive to be.

Erin Peterson
Manager, Organizational Development
Ruan

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