Shoshannah DiDomenico: Brewing Better Teams Through Empathy, Ownership, and Intentional Leadership 

At Scooter’s Coffee, great leadership isn’t just about hitting targets—it’s about empowering people to grow, thrive, and make a meaningful impact. That’s exactly what Shoshannah DiDomenico, a standout leader at Scooter’s Coffee, does every day. With a leadership style rooted in empathy, service, and action, Sho is transforming how teams collaborate, innovate, and succeed across the organization. 

Sho is known for creating an inclusive and collaborative environment where every voice is welcomed and every contribution matters. Whether guiding a struggling franchisee to their best sales month or making space for quiet voices to be heard, she leads with humility and intentionality. Her focus is on removing barriers, building trust, and helping each individual bring their best to the table. 

As a coach and mentor, Sho doesn’t avoid hard conversations—she embraces them with care. Her approach to feedback is direct, honest, and always growth-oriented. In one inspiring example, she empowered a high-potential team member to lead the launch of the Scoots Creator Crew, a barista-driven influencer program that not only amplified in-store voices but also strengthened team connection to the brand. 

Sho uses Quantum Workplace tools like one-on-ones and performance conversations to stay closely connected to her team. She doesn’t just gather feedback—she acts on it. Her ability to listen deeply and implement meaningful change builds trust and engagement, reinforcing that her team’s voices truly matter. From Cultural Ambassador programs to regular recognition moments, she’s always finding new ways to invest in the people behind the brand. 

Through her thoughtful leadership and dedication to others, Sho exemplifies what it means to be an Outstanding Manager. She’s not just building a stronger team—she’s building a culture where connection, innovation, and purpose fuel long-term success.