Everyone owns employee impact.

Many organizations concerned about productivity are measuring against data and assumptions entrenched in the past. But there’s a right and wrong way to drive performance.

HR should focus on aligning everyone in the organization around building an engaging approach to performance that truly inspires impact.

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How do you inspire employee impact?

Inspiring employee impact requires a human-centered, engaging approach to performance that helps employees and teams understand the role they play in helping the company succeed.

Employees want to be successful—and they want to contribute to the organization’s success! But they also don’t want to jump through ineffective performance management hoops. They expect more from their organizations and managers.

Everyone in the organization—leaders, HR, managers, and employees—plays a part in building an engaging approach to performance management. It requires:

  • Alignment and clarity
  • Coaching and development
  • Data-driven plans for the future

To learn more about what employees need from performance management—and how your organization can help—watch our on-demand webinar with RedThread Research.

 

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Top Performance Management Drivers of Employee Engagement

Performance and engagement are inextricably linked. Our research shows the top drivers of employee engagement, related to performance management. These drivers show there’s a right way (and a wrong way) to meaningfully inspire employee impact and performance.

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Recognition

If I contribute to the organization’s success, I know I will be recognized.

Recognition is a top driver of employee engagement, but only 54% of employees agree with the above statement.

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Fairness

My performance is evaluated fairly. 

Employees expect fairness and transparency when it comes to how their performance is managed. But only 68% of employees agree their performance is evaluated fairly.

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Feedback

My manager regularly provides effective feedback that helps improve my performance.

Employees want (and need) coaching and feedback from their managers. It’s essential to their growth and success. But only 60% of employees agree that they’re getting adequate feedback.

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Alignment

My performance goals are aligned to our organizational goals.

Strong alignment helps employees see how the work they’re doing contributes to the organization’s success. The “why” of the work is so important to engagement. 82% of employees agree that their goals align with company goals.

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Empowerment

I am empowered to decide how my work gets done. 

Employees want freedom and flexibility when it comes to how work gets done. In most organizations, this is going well. 78% of employees agree they feel empowered.

Getting performance management done TOGETHER

Leaders

HR

Managers

Employees

What is the role of leadership in performance management?

Senior leaders are responsible for setting direction and creating clarity around the organization’s most important goals—adapting as organizational needs change.

They should set the example for what performance, accountability, and effective coaching look like—staying focused on outcomes and impact, rather than outputs and productivity. Senior leaders should:

  • Set and adjust organizational goals and expectations
  • Create clarity and alignment for downline leaders and managers
  • Model effective coaching, feedback, and recognition
image of an older female employee mentoring a younger female employee

 

What is the role of HR in performance management?

HR plays a crucial role in driving performance management, ensuring the effectiveness of performance management initiatives. HR should help facilitate performance feedback, align performance metrics with organizational goals, and hold leaders accountable as coaches.

By co-creating performance programs with stakeholders—and regularly evaluating and adapting them—HR helps build dynamic performance management systems that boost employee impact, employee development, and business success. HR should:

  • Guide program administration, research, and training
  • Facilitate feedback and alignment with organizational goals
  • Drive accountability and coaching for leaders and managers
  • Co-create performance management systems and programs

 

image of a male and female employee sitting at a table and smiling

 

What is the role of managers in performance management?

Managers translate organizational goals into team objectives and foster employee growth and development. They build relationships with direct reports, provide feedback, and ensure expectations are clear.

Managers also collaborate with employees to set goals, provide coaching, and allocate resources for success. Their feedback to senior leaders and HR improves the performance management process, while their continuous development enhances coaching skills. Managers should:

  • Align goals to organizational objectives
  • Build strong relationships with direct reports
  • Create accountability and clarity for their teams
  • Collaborate with employees on goal setting
  • Coach and develop employees to maximize impact
  • Provide feedback to senior leaders and HR
image of two employees giving each other a high-five

 

What is the role of employees in performance management?

Leadership and HR can build a robust performance management system—but if employees aren’t active participants in their own performance, you won’t see impact. Employees should:

  • Meet or exceed expectations and goals set
  • Give and receive feedback and coaching
  • Actively participate in performance conversations with their leader and their team
  • Take ownership of their own career trajectory, asking for feedback along the way

image of five employees looking at the camera and smiling

What is the role of leadership in performance management?

Senior leaders are responsible for setting direction and creating clarity around the organization’s most important goals—adapting as organizational needs change.

They should set the example for what performance, accountability, and effective coaching look like—staying focused on outcomes and impact, rather than outputs and productivity. Senior leaders should:

  • Set and adjust organizational goals and expectations
  • Create clarity and alignment for downline leaders and managers
  • Model effective coaching, feedback, and recognition
image of an older female employee mentoring a younger female employee

 

What is the role of HR in performance management?

HR plays a crucial role in driving performance management, ensuring the effectiveness of performance management initiatives. HR should help facilitate performance feedback, align performance metrics with organizational goals, and hold leaders accountable as coaches.

By co-creating performance programs with stakeholders—and regularly evaluating and adapting them—HR helps build dynamic performance management systems that boost employee impact, employee development, and business success. HR should:

  • Guide program administration, research, and training
  • Facilitate feedback and alignment with organizational goals
  • Drive accountability and coaching for leaders and managers
  • Co-create performance management systems and programs

 

image of a male and female employee sitting at a table and smiling

 

What is the role of managers in performance management?

Managers translate organizational goals into team objectives and foster employee growth and development. They build relationships with direct reports, provide feedback, and ensure expectations are clear.

Managers also collaborate with employees to set goals, provide coaching, and allocate resources for success. Their feedback to senior leaders and HR improves the performance management process, while their continuous development enhances coaching skills. Managers should:

  • Align goals to organizational objectives
  • Build strong relationships with direct reports
  • Create accountability and clarity for their teams
  • Collaborate with employees on goal setting
  • Coach and develop employees to maximize impact
  • Provide feedback to senior leaders and HR
image of two employees giving each other a high-five

 

What is the role of employees in performance management?

Leadership and HR can build a robust performance management system—but if employees aren’t active participants in their own performance, you won’t see impact. Employees should:

  • Meet or exceed expectations and goals set
  • Give and receive feedback and coaching
  • Actively participate in performance conversations with their leader and their team
  • Take ownership of their own career trajectory, asking for feedback along the way

image of five employees looking at the camera and smiling

“Employee success and strong cultures can’t be built by one person or one team or the HR team. It really has to be the work of everyone coming together and being a part of it for it to truly transform your culture into one that is focused on employee impact and success.”

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Teresa Preister
Senior Insights Analyst
Quantum Workplace

Getting performance management done EASY

Everyone plays a role in performance management—but your leaders, managers, and employees are unlikely to participate if your systems and processes are burdensome. You want to ensure it is easy for your teams to create clarity and alignment, to coach and develop, and to plan for future impact. 

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Make it easy to increase clarity and alignment.

Clarity and alignment help emphasize the “why” of an employee’s work. When it’s clear to employees what they need to do to contribute and why it matters, they’ll have a greater impact on your business. Leaders and managers can help drive clarity and alignment through goals, 1-on-1s, and recognition.

 

image of an older female worker coaching younger employees
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Make it easy to coach & develop.

Your managers have a lot on their plates. You need to make it easy for them to be great coaches and developers of the talent within their teams. Effective coaching is all about context and connection. Your managers need access to relevant, real-time performance data. They also need the ability to facilitate ongoing, meaningful conversations around performance, feedback, and development.

 

 

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Make it easy to plan for future impact.

You need to be thinking about employee impact today AND tomorrow. The future of your organization lies within the talent you have today. Talent reviews and succession planning are notoriously painful and ineffective processes in many organizations. But it doesn’t have to be the case. There’s a better way!

 

“Quantum Workplace allowed us to automate and digitalize many of our performance management routines, like 1-on-1s and recognition. We knew that in 2020 and beyond, during those uncertain times, it was really important for our leaders to stay connected to our teams and to our employees.

It needed to be easy for them to set up these routines to make important connections. It needed to be easy to virtually provide recognition for our teams. This was critical to our company culture and creating a positive environment.”

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Patty Nash
Employee Experience Advisor
Scooter's Coffee

About This Series

Keep following the conversation!

Mobilizing your leaders and teams around employee success is so important. That's why we will be continuing this conversation throughout the summer! We'll be taking a deep dive in to each component of employee success.

Follow along to learn how you can make it easy for your teams to help carry the load and build a thriving culture.

Intro

Employee success is not only HR’s job. Learn more about what employee success is and the roles everyone plays.

Experience

Creating an engaging experience means helping everyone in your organization understand, validate, and improve on what matters most.

Impact

Inspiring employee impact requires empowering managers with the right tools to align, develop, and coach their teams.

Magnetism

Building a magnetic culture means getting everyone involved in creating the kind of workplace that attracts and retains top talent.

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