Company Cited as Leader in 2021 Baker’s Dozen Customer Satisfaction Ratings for Employee Engagement Providers
OMAHA, Neb.--Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the North American leader in data collection for nearly 50 Best Places to Work Programs across North America, announced today the Company was named among the leading providers of employee engagement services on HRO Today'sEmployee Engagement Baker's Dozen Customer Satisfaction Ratings list for 2021. This marks the third consecutive year in which Quantum Workplace earned high rankings on this prestigious list from this leading industry trade publication.
For 2021, Quantum Workplace ranked third for quality of service and sixth overall among HRO Today’s Employee Engagement Baker’s Dozen. To determine the overall ranking, HRO Today analyzes results across three subcategories: service breadth, deal sizes and quality of service.
“We are honored to be selected to HRO Today’s Baker’s Dozen Ranking yet again for Employee Engagement Providers. Over the years, we have garnered an expertise in employee engagement and performance management, which is clearly reflected by the results published by HRO Today. This is a direct result of the perceptions of our users, who witness the benefits of Quantum Workplace’s technology firsthand. For three consecutive years, our users have spoken, and we greatly appreciate the time they took to express their feedback to HRO Today. Additionally, we thank our devoted team for their unrelenting dedication to our customers’ successes,” said Greg Harris, Quantum Workplace co-founder and chief executive officer.
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. They collect feedback annually through an online survey, which is distributing both directly to buyers through their own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. To determine an overall ranking, HRO Today analyzes results across three subcategories: breadth of services, deal size, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, HRO Today calculates scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; they include them to demonstrate the relative difference among the ranked service providers.
To view a full list of HRO Today’s Baker’s Dozen Customer Service rankings, click here.