The Company

Grant Thornton, one of America’s leading providers of audit, assurance, tax, and advisory services, is committed to making business personal and building trust into every result. With a workforce of almost 10,000 teammates, the firm is rooted in 100 years of rich history and guided by its CLEARR values (Collaboration, Leadership, Excellence, Agility, Respect, and Responsibility). Grant Thornton is committed to strengthening its position as an employer of choice within the professional services industry. 

Challenges Faced

Grant Thornton faced two key objectives in an effort to enhance their standing as an employer of choice and prioritize employee feedback and satisfaction. First, the firm sought to decipher the criteria and characteristics that define an employer of choice for top quartile talent. Secondly, Grant Thornton aimed to improve its understanding of employee perspectives by implementing robust feedback mechanisms to identify areas for improvement and innovation.  

Opportunities Seized

Recognizing the importance of attracting and retaining top talent, Grant Thornton embraced the opportunity to align its people operations with its strategic goals. By actively soliciting and acting upon employee feedback, the firm aimed to enhance morale, productivity, and collaboration while fostering a positive and fulfilling work environment.   

Solutions Implemented and Tangible Results Achieved 

Grant Thornton initiated a plan to address its objectives by implementing a comprehensive employee success strategy. At the core of this strategy was the integration of Quantum Workplace's tools to facilitate data-driven decision-making and enhance employee engagement.  

One key aspect of Grant Thornton's strategy was the refinement of its employee feedback mechanisms. Leveraging Quantum Workplace's survey platform, the firm conducted regular pulse surveys to collect comprehensive feedback from employees. These surveys were strategically designed to align with the firm's objectives, ensuring that insights gathered were actionable and relevant. By utilizing Quantum's customizable surveys, Grant Thornton gained real-time insights into employee sentiments, allowing for timely interventions and adjustments.  

“While strong relationships retain many employees, our surveys show that they don't necessarily boost engagement or advocacy. Instead, factors like impactful work, growth opportunities, and appreciation drive higher engagement. This understanding has shaped our multifaceted approach to being an employer of choice.” Rashada Whitehead, National Managing Principal, Culture, Immersion & Inclusion at Grant Thornton  

In addition to pulse surveys, Grant Thornton utilized Quantum Workplace's analytics tools to gain deeper insights into employee feedback. The firm analyzed survey data to identify trends, prioritize initiatives, and measure the impact of its strategies on employee satisfaction and engagement. Quantum's analytics offered actionable insights, enabling Grant Thornton to track progress and make data-driven decisions.  

"Quantum Workplace's agile surveys provide real-time insights, and their action planning tools help leaders translate findings into actionable strategies, reinforcing our commitment to continuous improvement. " Rashada Whitehead, National Managing Principal, Culture, Immersion & Inclusion at Grant Thornton 

Furthermore, Grant Thornton leveraged Quantum Workplace's action planning tools to translate survey findings into actionable strategies. Leaders and advisory council members were provided access to team results and guided on utilizing action plans to enact change aligned with team needs and firm strategy. By integrating Quantum's action planning tools into its processes, Grant Thornton ensured that employee feedback translated into tangible improvements in the workplace. 

Through the strategic utilization of Quantum Workplace's tools, Grant Thornton achieved significant improvements in employee engagement and satisfaction. By actively listening to employee feedback, prioritizing data-driven decision-making, and implementing targeted interventions, the firm fostered a positive and inclusive workplace culture conducive to employee growth and success. As a result, Grant Thornton saw reduced turnover rates, enhanced employer branding, and improved communication transparency, positioning the firm as an employer of choice in the accounting industry. 

What's Next for Grant Thornton? 

Looking ahead, Grant Thornton remains committed to refining its employee success strategy and further enhancing its employer of choice standing. Plans include refining upward feedback processes, hosting diversity-focused leadership programs, and enhancing the firm's recognition platform. By continuing to prioritize employee feedback and leveraging Quantum Workplace's tools, Grant Thornton aims to sustain its positive momentum and drive organizational success. 

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