The company opened its first restaurant in
At the beginning of their engagement journey, BWW had entire restaurant teams turning over every year. The cost associated with this rapid turnover, as well as the impact it had on their teams and guests, showed them that something had to change. Their original engagement strategy wasn’t working; it was too time-consuming, not frequent enough, and had complicated static reporting that left managers unsure of how to take action. The restaurant chain needed a simplified survey partner that would offer the flexibility to customize their engagement program to fit the personalized needs of their brand.
VP of Organization and Team Effectiveness
Buffalo Wild Wings
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