A New Chapter of Growth and Engagement 

In 2023, Neovia embarked on a bold transformation journey, guided by a renewed focus on customer commitment, employee experience, and continuous improvement. Under new leadership, the company empowered site-level ownership, aligned operations regionally, and launched rapid-response “Tiger Teams” to drive performance where it mattered most. 

Listening at the Core  

Central to this transformation was “Neovia Voice,” a company-wide listening initiative powered by Quantum Workplace. Despite a largely deskless workforce, the organization continues to achieve a greater than 90% participation rate across its global operations year over year. Proving that employees want to be heard and that Neovia prioritizes the employee feedback—demonstrating a deep commitment to trust, teams, and action. 

Measurable Impact 

The transformation has been nothing short of remarkable:

• Workforce attrition dropped by more than half.
• Employee engagement and Net Promoter Scores reached record highs.
• General Managers reported high levels of engagement and team stability.
• Social media engagement surged, reflecting growing brand enthusiasm.

On the business side:

• Customer satisfaction improved markedly.
• Key contracts were renewed and expanded.
• EBITDA has nearly doubled since 2023.

As one key customer shared: “You’ve taken the time to understand our goals, challenges, values, and culture, and have worked hand-in-hand with us to develop solutions that prepare us for the future.”

Performance Is Power: Culture That Delivers 

With operations in 20 countries, Neovia teams are proving that a strong culture drives strong results. As CEO Mike Fahy puts it, “Performance is power.”

“Quantum Workplace has been laser-focused on this partnership,” said CHRO Michael Foss. “Their tools and team have supported our journey to become an employer of choice and a customer-first operation. The results speak for themselves — and we’re just getting started.”

A Culture That Prioritizes Listening and Action  

CORT’s progress has been driven by one core truth: listening is only powerful when paired with action. From implementing an EQ training program to reworking how safety shows up in daily routines, the company is walking the talk.

As the VP of HR noted, “The survey tool provides us with direct insights into how employees feel about their work, leadership, and overall culture. This allows us to take meaningful action — reducing turnover, increasing productivity, and fostering a culture where employees feel valued and heard.”