A New Chapter of Growth and Engagement 

In 2023, Neovia embarked on a bold transformation journey, guided by a renewed focus on customer commitment, employee experience, and continuous improvement. Under new leadership, the company empowered site-level ownership, aligned operations regionally, and launched rapid-response “Tiger Teams” to drive performance where it mattered most. 

Listening at the Core  

Central to this transformation was “Neovia Voice,” a company-wide listening initiative powered by Quantum Workplace. Despite a largely deskless workforce, the organization continues to achieve a greater than 90% participation rate across its global operations year over year. Proving that employees want to be heard and that Neovia prioritizes the employee feedback—demonstrating a deep commitment to trust, teams, and action. 

Measurable Impact 

The transformation has been nothing short of remarkable:

• Workforce attrition dropped by more than half.
• Employee engagement and Net Promoter Scores reached record highs.
• General Managers reported high levels of engagement and team stability.
• Social media engagement surged, reflecting growing brand enthusiasm.

On the business side:

• Customer satisfaction improved markedly.
• Key contracts were renewed and expanded.
• EBITDA has nearly doubled since 2023.

As one key customer shared: “You’ve taken the time to understand our goals, challenges, values, and culture, and have worked hand-in-hand with us to develop solutions that prepare us for the future.”

Performance Is Power: Culture That Delivers 

With operations in 20 countries, Neovia teams are proving that a strong culture drives strong results. As CEO Mike Fahy puts it, “Performance is power.”

“Quantum Workplace has been laser-focused on this partnership,” said CHRO Michael Foss. “Their tools and team have supported our journey to become an employer of choice and a customer-first operation. The results speak for themselves — and we’re just getting started.”