Empowering Managers, Driving Engagement, and Strengthening Performance 

Overview

Unison, a mid-market software company, wanted to mature their listening and performance engagement strategy. Their previous process was manual and was inconsistently used. Without addressing these challenges, Unison risked  limited visibility into manager effectiveness and missed opportunities for coaching and development. 

Solution

Quantum Workplace provided Unison with critical visibility into performance and engagement gaps through tools like 1-on-1's, Talent Reviews, Goals, and Surveys. Talent Reviews structured leadership conversations, helping calibrate performance trajectories, while surveys highlighted specific improvement areas, such as career development for younger employees.  

These insights drove several key decisions: 

• Survey data guided team-level action planning, and transparency in career levels. 

• Goals usage informed coaching for managers on setting goals that aligned with strategic objectives. 

• Talent Reviews became the foundation for structured executive-level performance conversations. 

• Recognition data streamlined the quarterly awards process. 

• Onboarding insights refined manager toolkits, improving new hire experiences. 

Raelene Wagoner, Director of People Operations, shared: 

“Using Talent Reviews to structure conversations has been extraordinary. We literally put it up on the screen and walk through performance and trajectory. It’s an incredible way to guide discussions.” 

Managers also appreciated features like the AI-powered “Make It Better” for writing reviews: 

“It makes it so much easier for managers to give feedback—they can just type what’s in their head and ‘make it better,’ resulting in a faster, more thoughtful review.” — Raelene  

Impact

With Quantum Workplace, Unison successfully transitioned from a manual, manager-only review process to a structured, data-informed performance strategy. Key achievements include: 

• Engagement Survey Response Rate: Increased from 78% to 91%, a 13-point improvement year-over-year. 

• Engagement Favorability: Rose to 83%, exceeding external benchmarks. 

• Lifecycle Survey Participation: Maintained near 100% response rates for new hire and exit surveys. 

• Goal Adoption Impact: Teams using goals saw scores on “I know how my performance is measured” increase by 14-25 points, reaching 100% clarity. 

These measurable results were accompanied by qualitative improvements in culture and leadership alignment. Unison reported stronger transparency, accountability, and meaningful coaching conversations while recognition and onboarding processes became more streamlined. 

Raelene stated: 

“Our managers don’t consider it an HR tool. Quantum Workplace is embraced by managers at every level—they love it. They can’t wait to see survey results, and talent reviews are now a natural part of our panel review process.” 

Outcome

Quantum Workplace enabled Unison to build a more engaged, data-driven, and development-focused culture. Managers are empowered with insights and tools to drive performance, and leadership has confidence in talent decisions. By connecting engagement, performance, and development data, Unison now confidently builds thriving teams, retains top talent, and aligns workforce performance with business goals.