Reinvents Performance Management Strategy to Engage Employees and Elevate Success

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Industry

Professional Services

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Company Size

2,501-5,000

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Location

United States

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Solution

Platform

9 out of 10

employees found participating in the program to be valuable

9 out of 10

would recommend the new program to others

6-Point Increase

in client NPS

The Company

As one of the 15 largest U.S. accounting and advisory firms, BKD knows what it takes to help clients reach their goals.

The firm has 40 offices in 18 states, with approximately 2,900 dedicated professionals who offer solutions for clients in all 50 states and internationally. BKD's expertise goes well beyond the standard accounting services to include risk management, technology, wealth management, and forensic and valuation services. Its clients represent a wide range of industries, and the firm is even part of an alliance of firms that gives it global reach.

The Challenge

In an ever-changing industry where talent retention has become a competitive advantage, BKD knew it needed to reinvent its performance management strategy to engage employees and elevate employee and business success.

Like many organizations, BKD used traditional and time-consuming performance management approaches to have critical employee conversations. Employees participated in an annual appraisal where more time was spent on completing the necessary paperwork than focusing on meaningful conversations about growth and development. BKD knew something needed to change in its process to better serve its employees and provide them with resources to drive their career path.

The Solution

In order to enable greater performance and increased engagement, BKD uses Quantum Workplace's employee success platform to:
  • Promote agile, continuous coaching to employees
  • Build an inclusive feedback culture for more frequent and meaningful conversations
  • Encourage employee-owned development and growth
  • Link employee engagement efforts to performance management initiatives for more informed decisions and continuous improvement

Read BKD's success story

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As an HR department, we've been focused on remaining agile in rolling out new performance initiatives, and Quantum Workplace has been the perfect partner in that process. Their ability to provide strategic insight on our changing needs was the key to success during this process.

Julie Cummings
Managing Director & CHRO
BKD CPAs & Advisors

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