First Horizon’s

Managers Propel Its Award-Winning Culture into the Next 150

As America’s fourteenth oldest national bank, First Horizon’s culture is its secret weapon, and managers are the bank’s secret agents for engagement.

Mario Brown

“At every opportunity, we wish to be the best at serving our customers. The robust set of analytics provided by Quantum Workplace, along with our researched-based surveys, provide us with the data and insights on how to accomplish our mission most effectively. These data allow us to serve our customers, employees, and shareholders with great differentiation!”

Mario Brown, Ed.D.
Manager, Leader Assessment and Development

The Company

At First Horizon, culture is the bank’s secret weapon. With a rich heritage of more than 150 years, First Horizon knows culture evolves and the secret to continued success is listening to the voices of the employees making its success possible. More than 4,000 employees spread across 170 locations make up the First Horizon family. The bank’s philosophy of putting employees first has made it successful not only in business, but also as a top employer, with recognition from Best Places to Work as well as Forbes, Working Mother, and American Banker magazines.

Size: 1,001-5,000

Industry: Finance

Solution: Employee Engagement Survey

The Challenges

Committed to an environment where employees come first, First Horizon had leveraged employee surveys to collect employee feedback for many years. And as is evident from its long list of accolades, the bank had great success in building a great place to work. First Horizon’s leaders knew if culture was their secret weapon, managers could be their secret agents. They needed to give managers access to the survey results of their individual teams, but doing so for 350+ managers internally would come with a huge amount of overhead.

The Solution

Streamlined employee survey reporting for 350+ managers:

  • Two customized reports for every manager
  • Easy to distribute
  • Reduced overhead
  • Benchmarks for comparison to similar banks