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ENGAGEMENT IQ

 

 

Quantum Workplace Services

Support to help you shine

 

 

 

 

Technical and Strategy Support

for Everyone and Every Budget

Basic
Support
IDEAL FOR 50-500 EMPLOYEES
Get the technical support you need to get set up with Quantum Workplace, and access product how to's and training videos to understand the platform.

 

Learn more.
Professional
Support
IDEAL FOR 500-5,000 EMPLOYEES
Work with a designated project team to receive personalized guidance and support to drive product implementation and adoption.

 

Learn more.
Enterprise
Support
IDEAL FOR 5,000+ EMPLOYEES
Receive ongoing access to subject matter experts who provide analysis and strategic advice on program implementation and internal communication strategies.

 

Learn more.
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Basic Support
Get the technical support you need to get set up with Quantum Workplace, and access product documentation and training videos to understand the platform.
  • One to two day technical support response
  • Access to recorded training videos and webinars
  • Online resource library and product documentation
  • Research-based, standard content, including survey content, performance conversation templates, and other standard communication pieces
  • Guides with recommendations for set up and communication practices
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Professional Support
Work with both a designated Project Manager and Client Advisor to receive personalized guidance and support to drive product implementation and adoption.
  • One-day technical support response
  • One admin training and up to two employee trainings via webinar
  • Guidance on technical set up of the platform, including best practices
  • Coaching on customized content within modules, including approach and design
  • Annual summary analysis on results, usage adoption, and trends
  • Basic recommendations on improvement
Enterprise Support
Receive ongoing access to a Project Manager, an Analyst, and a Client Advisor who will provide analysis, insights, and strategic advice on program implementation, internal communication strategies, and next steps.
  • Highest priority technical support
  • Customized training plan for managers and HR business partners
  • Coaching and guidance to help achieve overall program goals and strategic focus areas
  • Annual onsite, customized presentation on results, usage adoption, and trends
  • Personalized recommendations and best practices strategically tailored to meeting specific program goals
  • Business linkage analysis included for clients who provide internal data

Why Our Services?

At any level, you can expect the best, friendliest customer service around.

But don’t just take our word for it...

 

"The engagement survey resources and tools provided to our senior leadership team have been very intuitive and provided great insight into areas of opportunity across our business.”

Sara Williams | DSW

 

“Every question I’ve had or thread I’ve wanted to pull on, Quantum has been at the ready to answer and help me interpret. Quantum provides great service AND great insights. They are able to flex to our specific needs and consult on how we can go about improving engagement at our company.”

Vernon O’Donnell | Apollo Education Group

 

"Our project team was amazing!!!! They were exceptionally client-focused and able to help us easily navigate our first experience with Quantum Workplace. Everything was a breeze.”

Elizabeth Berman | Vevo