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ENGAGEMENT IQ

Pro Athlete, Inc.

Uses Employee Feedback to Understand Team and Hits a Home Run

Winning Best Places to Work was just a starting point. In order to really get inside employees’ heads, Pro Athlete worked with Quantum Workplace to understand employees and determine strategy.

Andrew Dowis

“With Best Places to Work, you can do it just to get the recognition and a badge, or you can truly utilize the feedback to make work great for your employees. The difference between being a true engagement-oriented culture and a company that’s trying to win an award is taking that data and actually acting on it. And that’s what Quantum Workplace’s employee engagement program allowed us to do.”

Andrew Dowis
Chief Operating Officer

The Company

You aren’t a three-time Best Places to Work winner for no reason – for Pro Athlete, Inc., an online baseball products retailer, this happened by consistently prioritizing employee health and engagement. Founded in 1987, Pro Athlete is a company that believes the best customer service comes from the happiest employees.

Size: 1-250

Industry: Retail

Solution: Engagement

The Challenges

As a company committed to a fun- and innovation-filled culture, Pro Athlete had long been winning awards for employee engagement. However, its C-Suite wanted to get a better handle on what its employees were thinking and what improvements the employees had in mind. Having participated in Best Places to Work, the company wanted to see how they could put that data to work.

The Solution

Customizable surveys and detailed reports:

  • Dove deep into employee core desires
  • Provided a communication channel between employees and managers
  • Prompted successful initiatives, including transparent compensation plans, one-on-one time between employees and managers, and more manager training