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ENGAGEMENT IQ

Concur Technologies

Understands Holistic Employee Experience

Using comprehensive surveys, clear and causal data, and actionable goals, Concur works towards premier employee engagement.

Jenn McColly

“Partnering with Quantum Workplace has provided us with a forum to look at the employee engagement lifecycle more holistically. By conducting new-hire surveys, annual engagement surveys, and exit surveys, we are now able to look at various data points throughout the employee lifecycle all in one tool.”

Jenn McColly
Senior Director of Talent Management, Human Resources

The Company

Processing 25 million users (roughly 10 percent of the world’s T&E spending every year), Concur Technologies is one of the world’s leading business travel and expense management companies. With 5,000 employees globally, Concur is a company that thrives on diversity, innovation, and personal relationships.

Size: 5,001-10,000

Industry: Technology

Solution: Engagement

The Challenges

Though the company’s diverse and changing culture brought great success, it often provided challenges in understanding the employee engagement process holistically. In order to grasp a Concur employee’s experience, the company needed to be able to aggregate, dissect, and analyze survey data across the employee lifecycle. Additionally, Concur felt it important to tie data to performance and organizational change.

The Solution

Employee lifecycle feedback coupled with detailed analytics:

  • Provided insight into every stage of the employee process
  • Demonstrated causal relationships between employee engagement and employee performance
  • Delivered information for data-driven decisions during company change
  • Increased trust and confidence in management